FREQUENTY ASKED QUESTIONS

PEOPLE OFTEN ASK THESE QUESTIONS ABOUT CEMETERY MANAGEMENT SOFTWARE AND TECHNOLOGY.
What is cemetery software?
Cemetery software is a specialized digital solution designed to help cemeteries manage their operations, records, and customer interactions more efficiently. It replaces manual processes (like paper maps or spreadsheets) with tools that streamline administration, sales, mapping, and compliance.

Why is cemetery software important?
Cemetery software is important because it modernizes how cemeteries operate, helping them manage people, property, and paperwork more accurately and efficiently. Without it, cemeteries often rely on outdated, error-prone systems like paper maps, physical file cabinets, or scattered spreadsheets.

What are the key features of cemetery management software?
Cemetery management software offers digital plot mapping, recordkeeping, sales tracking, customer relationship management, reporting, maintenance scheduling, and compliance tools to streamline cemetery operations.​

Is cemetery software cloud-based or on-premise?
Cemetery software can be either cloud-based or on-premise, but most modern solutions are cloud-based, like EverArk, to offer remote access, automatic updates, and better data security, while some legacy or highly customized systems may still be run on-premise.

What are the benefits of cloud-based cemetery software?
Cloud-based cemetery software provides secure, remote access to records and maps, automatic updates, real-time collaboration, and reduced IT costs, making cemetery management more efficient and resilient.

What is the cost of cemetery management software?
The cost of cemetery management software typically ranges from $50 to $500+ per month, depending on factors like the number of users, cemetery size, features included (e.g., mapping, CRM, accounting), and whether it’s cloud-based or on-premise; some vendors also charge one-time setup fees or offer custom enterprise pricing for large cemeteries. 

What security features are included in cemetery software?
Cemetery software typically includes security features such as data encryption, user access controls, role-based permissions, audit logs, regular data backups, and secure cloud hosting to protect sensitive records, prevent unauthorized access, and ensure compliance with privacy regulations.

Does cemetery software support online payments?
Yes, many cemetery software platforms support online payments by integrating with payment gateways (like Stripe, PayPal, or Authorize.net), allowing families to pay for plots, services, or memorials securely through a website or customer portal.  EverArk enables integration to Stripe and PayPal

How does cemetery software improve cemetery operations?
Cemetery software improves operational efficiency by automating tasks like plot assignments, recordkeeping, and work order tracking; centralizing all data in one accessible platform; reducing errors from manual processes; and enabling staff to quickly retrieve information, generate reports, and coordinate services—all of which save time and reduce administrative burden.

Can cemetery software help with plot mapping?
Yes, cemetery software can help with plot mapping by providing interactive digital maps that show the location and status of each plot—whether it's available, sold, or occupied—allowing staff to easily manage inventory, prevent double sales, and visually guide families during plot selection.

Does cemetery software support financial management?
Yes, cemetery software often supports financial management by tracking plot sales, managing payment plans, generating invoices and receipts, and producing financial reports—sometimes even integrating with accounting systems like QuickBooks or Xero for seamless bookkeeping.

How does cemetery software assist in managing cemetery records?
Cemetery software assists in managing cemetery records by digitally storing and organizing vital information—such as burial permits, deeds, interment history, ownership details, and documents—making it easy to search, update, and retrieve records accurately and securely from a centralized database.

Can cemetery software integrate with other cloud software?
Yes, cemetery software can integrate with other cloud software such as accounting platforms (e.g., QuickBooks), payment gateways, and email or calendar apps, enabling seamless data flow, automation, and enhanced functionality across operations.  Typically, a good cemetery software won't integrate with a CRM or mapping system since they'll already have it, like EverArk.

What size cemetery should use cemetery software?
Cemetery software is beneficial for cemeteries of all sizes—from small, rural cemeteries with a few hundred plots to large, municipal or private cemeteries with tens of thousands—because it scales to fit the needs of managing records, mapping, and operations efficiently regardless of size.

Does cemetery software offer mobile access?
Yes, many modern cemetery software solutions offer mobile access through responsive web apps or dedicated mobile apps, allowing staff to view maps, update records, manage tasks, and access information on-site using smartphones or tablets.

How does cemetery software enhance customer service?
Cemetery software enhances customer service by enabling staff to quickly access plot availability, retrieve records, generate contracts, and communicate with families efficiently—often through digital maps, automated reminders, and online portals that provide a more responsive, transparent, and professional experience.

Can cemetery software help with historical records management?
Yes, cemetery software can help with historical records management by digitizing and preserving old burial records, deeds, and maps—making them easily searchable, reducing the risk of loss or damage, and ensuring long-term accessibility for genealogical research, audits, and regulatory compliance.

How does automated workflow benefit cemetery operations?
Automated workflow benefits cemetery operations by streamlining routine tasks—such as plot reservations, service scheduling, document generation, and follow-up reminders—reducing manual errors, speeding up processes, improving staff coordination, and freeing up time for more personalized family service and strategic planning.

​Can families access cemetery records through the software?
Yes, many cemetery software platforms offer family portals or public-facing features that allow families to access cemetery records, view plot locations, make reservations, submit information, or pay online—enhancing transparency and convenience.

How does cemetery software assist in inventory management?
Cemetery software assists in inventory management by tracking the status of every plot—available, reserved, sold, or occupied—on a digital map, maintaining real-time records of inventory levels, and providing tools to manage sales, transfers, and future availability with accuracy and efficiency.

Does cemetery software offer reporting and analytics?
Yes, cemetery software typically offers reporting and analytics features that generate insights on plot sales, inventory status, interments, financials, maintenance activities, and customer interactions—helping cemetery managers make informed decisions and meet regulatory or board reporting requirements.

Is training required to use cemetery software?
No, not if the cemetery software is easy to use and setup with advanced and user-friendly tutorials and videos, like EverArk.  For more outdated solutions, training is usually recommended to use cemetery software effectively, especially if the navigation is not intuitive.

Can cemetery software assist in scheduling funeral services?
Yes, cemetery software can assist in scheduling funeral services by providing tools to book interments, coordinate staff and resources, avoid scheduling conflicts, send reminders, and track service details—all from a centralized calendar or workflow system.

Does cemetery software offer multilingual support?
Yes, many cemetery software platforms offer multilingual support, allowing users and families to access the system in different languages—especially helpful for cemeteries serving diverse communities or operating in multilingual regions.

How does cemetery software help in managing cemetery staff?
Cemetery software helps manage cemetery staff by assigning tasks, tracking work orders, scheduling maintenance, monitoring performance, and enabling internal communication—ensuring staff are organized, accountable, and aligned with daily operational needs.

What customization options are available in cemetery software?
Cemetery software offers customization options such as tailored plot maps, user permissions, branded portals, configurable workflows, custom reports, and integration with accounting or CRM systems.

Can cemetery software handle pre-need sales and contracts?
Yes, cemetery software can handle pre-need sales and contracts by tracking future plot reservations, managing payment plans, generating legally compliant contracts, and linking them to customer records for seamless long-term planning and service delivery.

How do you know if your cemetery needs a cemetery software?
You know your cemetery needs cemetery software if you're struggling with disorganized records, outdated maps, inefficient processes, or growing demand for digital services from families and staff.

How can cemeteries choose the best software?
Cemeteries can choose the best software by evaluating their specific needs—such as plot mapping, record management, sales tracking, and online access—then comparing features, ease of use, scalability, customer support, integration options, pricing, and user reviews across multiple vendors through demos or trial periods.

​What trends are shaping cemetery software?
Trends shaping cemetery software include cloud and mobile access, GIS-enabled mapping, AI-driven analytics, online memorial features, green burial tracking, and emerging technologies like blockchain and AR/VR for enhanced transparency and customer experience.
Learn more about how EverArk can help improve your cemetery operations and efficiencies or request a demo and we'll show you.